Updated: June 10, 2025
Otto's BMW and D2C Media's Privacy Policy applies to all of the services offered by Otto's BMW and D2C Media and/or its affiliated companies. These Services may be located on our websites or on third-party websites and/or applications. The instances in which Otto's BMW and D2C Media collect, use, and disclose personal information are described in this Privacy Policy.
Because Otto's BMW and D2C Media value their users and their concerns about privacy, the companies engage in consistent information practices and use their best efforts to make clear disclosures regarding our privacy practices.
Use of our website implies that you have accepted the conditions of our Privacy Policy, as disclosed herein. If you do not agree with any of the conditions of this Privacy Policy, please immediately cease using this website.
1.0 Types of Information Collected:
When you consult our website, we do not collect any personally identifiable information such as your name, address, telephone number, social insurance number, billing and shipping information, credit card information or your email address unless this information is voluntarily provided.
In certain cases, we may require some personal information such as your name, address, telephone number and email to:
* Create your file in the case of a vehicle purchase
* Establish, maintain and improve our relationship with you and communicate offers or promotions on our products and services
* Initiate contact with you to provide you with information relating to your vehicle purchase, lease, guarantee or maintenance program
In order to provide some of our services, we may also need to collect the following types of non-personal information:
* Cookies
* Log Information
* User Communications
* Affiliated Sites
* Links
We may combine your account information with other information from Otto's BMW or D2C Media services or from third parties such as Google Analytics, Google Adwords, and Facebook in order to improve the quality of our services.
If you would like to opt out of third-party advertising features, including Google Analytics, please consult the Google Analytics Opt-out Browser Add-on.
2.0 Use of Information Collected
Otto's BMW and D2C Media only process personal information for the purposes described in the Privacy Policy. We do not rent, sell or share personally identifiable information, but we may share with selected vendors and agents working on our behalf.
This includes:
* Providing products or services you've requested
* Audit and research
* Technical and operational requirements
* Legal obligations
We may also share aggregated, anonymized data that does not identify you personally.
Opt-In Terms & Conditions:
By opting in to receive communications, you agree to receive informational messages (appointment reminders, account notifications, service updates, and marketing messages) from Otto's BMW. Message frequency may vary. Standard message and data rates may apply. For assistance, reply HELP or email us at clientcare@bmwottos.ca. You can opt out at any time by replying STOP.
Consent Requirement:
In compliance with Canadian Anti-Spam Legislation (CASL), you must provide express consent to receive promotional communications from Otto's BMW. We will never contact you with marketing content via email, SMS, or phone without your consent. Your consent preferences can be updated at any time through our communication preferences form.
Mobile and Text Communications:
Mobile phone numbers and information collected through SMS will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3.0 Sensitive Personal Information
We may ask for Sensitive Personal Information (SPI) if required for certain services. Use of SPI is strictly limited to purposes stated and requires explicit consent.
4.0 Information Security
We implement appropriate technical and organizational safeguards to protect your data. Only authorized personnel have access to personally identifiable information, and are subject to strict confidentiality obligations.
5.0 Person Responsible for Privacy
The General Manager of Otto's BMW has been designated as the individual responsible for the protection of personal information. Questions or concerns can be directed to: confidentialite+3138@d2cmedia.ca
6.0 Changes to This Policy
This policy may be updated from time to time. Significant changes will be communicated clearly on our website, and we will never reduce your rights under this Policy without your explicit consent.
7.0 General
This Policy is governed by the laws of Canada and the Province of Quebec. The competent courts of Montreal will have exclusive jurisdiction over any disputes.
If you have questions or require further clarification, please contact us through our website or write to:
Privacy Policy
c/o D2C Media Inc.
1215 Smith Street
Montreal, QC H3C 0M4
