Otto's BMW
Otto's BMW
           660 Hunt Club Road Ottawa, ON K1V 1C1 | Phone: (613) 725-3048
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BMW Service

BMW Products and Services

Since 1966, customer service has been a priority at Otto’s Service Centre. As a BMW retailer, we want to provide you with the Ultimate Driving Experience’® and offer you truly outstanding support and service. This is why Otto’s BMW should be your preferred service centre. We provide a stress-free process to accommodate your needs. You can use our online appointment scheduler to book your next service appointment or you can call us at 1-(613)-725-3048. Our representatives are waiting to answer your questions and support your service needs as quickly as possible.

Otto’s Service Centre Features:
• Comfortable customer lounge with complementary fruits, beverages and wireless internet access
• Daytime Shuttle Service to and from wherever you need to go
• Courtesy vehicle upon request with your servicing needs
• Hassle-free rentals at competitive rates
• Complementary car wash with every service
• Located near several shopping centres and restaurants for your convenience and leisure

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BMW WARRANTIES

New Car Limited Warranty

BMW Canada warrants to the first retail purchaser and each subsequent purchaser of specified Canadian vehicles imported by BMW Canada or sold through a BMW Canada European Delivery Program to be free of defects in materials or workmanship.

The warranty period is for 4 years or 80,000 kilometres, whichever occurs first, and begins on the date of the first retail sale, or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever is earlier. Please visit us and meet with one of our representatives for additional information on coverage and limitations.

Limited Emission Control Warranty

Emissions Components
BMW Canada warrants to the first retail purchaser and each subsequent purchaser of specified Canadian vehicles imported by BMW Canada or sold through the BMW Canada European Delivery Program. During the applicable warranty period the following is applicable:

All emission components, other than the Specific Control Devices and Emission Performance Systems (as such terms are defined herein), are to be free of defects in materials and workmanship for a period of 4 years or 80,000 kilometres, whichever occurs first.

Specific Control Devices

BMW Canada Inc. (BMW Canada) warrants the Catalytic Converter, Engine Control Module (DME) and On-Board Diagnostic System (OBD II) (collectively the “Specific Control Devices”) to be free of defects in materials and workmanship for a period of 8 years or 130,000 kilometers, whichever occurs first. For assistance in determining coverage of the specific components of the onboard diagnostic system, please contact your BMW Retailer.

Emissions Performance

BMW Canada Inc. (BMW Canada) warrants the following emission performance systems (collectively the “Emission Performance Systems”)** to be free from defects in materials and workmanship which would cause the vehicle to fail to conform to applicable Federal and Provincial regulations at the time the vehicle was manufactured, for a period of 2 years or 40,000 kilometers, whichever occurs first:

• Air Induction System
• Fuel Metering System
• Ignition System
• Positive Crankcase Ventilation System (PVC)
• Evaporative Emission Control System
• Exhaust System
• Engine Emission Control System Sensors/Devices
• On Board Diagnostic System (OBD)
• Secondary Air Injection System

Please see your authorized BMW Retailer for additional information on coverage and limitations.

Limited Rust Perforation Warranty

BMW Canada Inc. (BMW Canada) warrants to the first retail purchaser, and each subsequent purchaser, that this vehicle shall remain free of defects in materials or workmanship which results in rust perforation** of the vehicle body.

**Perforation refers to the rust or corrosion of any components of the automobile body through from the inner surface to the outer surface. The warranty for perforation due to corrosion is for a period of 12 years/unlimited kilometers.

This warranty begins on the date of first registration, or the date the vehicle is first placed in service as a demonstrator or company vehicle, whichever occurs first.

Please see your authorized BMW Retailer for additional information on coverage and limitations.

Roadside Assistance Service

Even the most reliable and durable automobiles may someday need roadside attention. Should this happen, BMW Roadside Assistance is ready to help!

The BMW Roadside Assistance program reflects BMW’s commitment to your complete satisfaction with the BMW ownership experience. It is available for Canadian-version BMWs that are covered by the New Vehicle Limited Warranty or Certified Series™ Protection Plan. Assistance extends throughout Canada and the United States, 24 hours a day, 365 days a year. This program provides towing, lock-out service and on-site assistance during the original New Vehicle Limited Warranty or Certified Series™ Protection Plan. Additionally, the program provides for towing your vehicle to the nearest BMW Retailer in the event of an accident; custom trip-routing services (maps and itineraries); and even provides trip interruption benefits for mechanical breakdowns covered under warranty when you are 80 or more kilometers from home.

VEHICLE MAINTENANCE

YOU DRIVE – WE TAKE CARE OF THE REST.

No-charge scheduled maintenance. From model year 2006 on, BMW vehicles purchased from an authorized BMW Retailer in Canada are covered by no-charge scheduled maintenance for 4 years or 80,000 kilometres, whichever occurs first. Coverage begins on the date of first retail sale or the date the vehicle is first placed in service as a demonstrator or company vehicle, whichever is earlier.

This standard scheduled maintenance will cover many of your regular servicing needs. However, to supplement this coverage, worry-free maintenance upgrades are also available for your convenience.

You can enjoy every kilometre with BMW Service Inclusive upgrade options to make sure everything runs so smoothly. Forget about the costs of service, maintenance and wear and tear for the time period purchased. All your service will be completed by BMW Certified Technicians, so your vehicle is always in excellent hands. You can rest assured that your BMW will always be serviced with precision and that only original BMW parts will be used. Reliability, quality and performance go without saying.

Not forgetting the economical benefit of this exclusive service, the attractive and transparent costs mean that you can keep your vehicle performing at its best on every drive. Should you decide to sell your BMW, Service Inclusive options can be transferred to the subsequent owner, while helping to preserve the value of the vehicle.

BMW Value Service Packages

When it’s time to service your BMW, you deserve peace of mind. The kind which comes from knowing your vehicle is getting high-performance care so it will always drive like a BMW. BMW Value Service Packages provide all-inclusive pricing to help you maintain that performance, so you can focus on other things.

BMW also stands behind our service with a 2-year Parts and Labour warranty. Knowing only original BMW parts will be installed gives you the assurance that you’ll have the best fit possible. We believe the premium BMW experience should apply at every stage.

BMW service also guarantees that only BMW Certified Technicians will complete the work. Receiving continuous training, they are the most knowledgeable about your vehicle. These experts use sophisticated diagnostic systems for faster, more accurate analysis and service. It’s no wonder that these technicians are passionate about keeping your BMW performing like a BMW.

Please take a moment to review the Value Service Package information available for your model.

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APPROVED TIRE PACKAGE

At the service of Ottawa residents since 1966, Otto’s is the BMW store of choice for any tire package or promotion. As the only point of contact between your vehicle and the road, your tires greatly affect your vehicle’s ability to corner, accelerate and brake. BMW offers an incredible selection of approved tire packages that deliver the enhanced handling and style that you expect when driving your BMW.

Packages are subject to change and availability.

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RUN-FLAT TIRE

Even after a complete loss of tire pressure, run-flat tires retain their shape and remain firmly attached to the rim. Even at high speeds, the vehicle remains stable and precisely controllable. The vehicle can be driven for up to 150 km at 80 km/h following loss of tire pressure – or even longer in the case of a slow puncture. The need for a spare tire is eliminated.

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COLD WEATHER PACKAGE

Servicing the greater Ottawa area since 1966, Otto’s is your BMW store for any cold weather tire package. Tires are seasonal. Performance is not. Browse our BMW Approved Cold Weather Wheel Packages today.

At BMW, we believe the Ultimate Driving Experience® should apply to all four seasons – pre-winter, early winter, deep winter, and late winter. With BMW Approved Cold Weather Wheel Packages, your BMW will perform exactly as you have come to expect. Discover how to get safely and comfortably through winter, no matter what Mother Nature throws your way.

Discover the differences that can be found only with BMW Approved Tire Packages.

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New and Used BMW Cars & SUVs in Ottawa, ON
Call us now: (613) 725-3048
Located at 660 Hunt Club Road Ottawa, ON K1V 1C1

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